Privacy Policy — Arbsbuy (SMC-Private) Limited
Effective Date: 01/10/2025
At Arbsbuy (SMC-Private) Limited, your privacy and trust are our highest priority. This Privacy Policy describes how we collect, use, share, and protect your personal data when you use our website, https://www.arbsbuy.pk, or any related features, applications, or vendor tools.
By accessing or using our platform, you consent to the practices described in this policy. Arbsbuy operates fully under the laws of Pakistan and complies with international data protection and e-commerce standards.
1. Information We Collect
We collect different types of information to provide our services efficiently and securely.
- Personal Information (provided by customers):
This includes your name, phone number, email address, billing and shipping details, and payment information processed securely through third-party gateways. - Vendor Information:
When registering as a vendor, we collect your business name, registration documents, CNIC or tax identification, and bank details for payments. Product listings and inventory details you upload are also stored under your vendor profile. - Affiliate Information:
If you register for our affiliate program, we collect contact details, referral data, and payout information necessary to track and process commissions. - Automatically Collected Information:
We automatically collect certain technical data such as your device type, browser, IP address, approximate location, pages visited, and referral sources (ads, social media, or search engines).
2. How We Use Your Information
We use your data to operate our platform efficiently and deliver a secure shopping experience. This includes:
- Processing and fulfilling orders and payments.
- Communicating order updates, offers, and customer support responses.
- Managing vendor and affiliate accounts.
- Improving website performance and user experience.
- Detecting and preventing fraud or unauthorized activity.
- Complying with legal and regulatory requirements.
We may also send you marketing messages or newsletters if you have opted in, and you may unsubscribe at any time.
3. Cookies and Tracking Technologies
Our website uses cookies and tracking tools to remember your login, preferences, and cart items, as well as to analyze site traffic and performance. Cookies also help us deliver relevant advertisements and promotional offers.
You can control cookies through your browser settings; however, disabling them may limit some website functionality.
4. Sharing of information.
We do not sell or rent your personal information. However, to deliver services efficiently, we may share it with:
- Payment processors and gateways for secure transactions.
- Courier and logistics partners to complete deliveries.
- Vendors or dropshipping partners (for imported and local orders).
- Affiliates for commission tracking and reporting.
- Law enforcement or regulatory authorities when legally required.
- Business partners or successors in the event of a merger or acquisition.
All third parties are bound by strict confidentiality and security obligations to use your data only for authorized purposes.
5. Payment Security
Your financial data is processed through SSL-encrypted, PCI-DSS compliant systems. Arbsbuy never stores complete card or banking details. All sensitive information is transmitted securely to prevent unauthorized access.
6. Special Product Categories
- Imported Products
For imported items, customer data such as name, address, and contact number may be shared with overseas suppliers for fulfillment purposes. Imported orders require advance payment and are non-refundable, non-returnable, and non-cancellable. - Used Products – (Like New)
Used items are verified, tested, and sold as fully functional but may show minor cosmetic wear. Customer details are collected solely for order fulfillment. Limited return rights apply under our Refund & Return Policy. - Gems & Minerals
Gems and minerals listed on Arbsbuy are authentic, certified, and of premium quality. These products are of high value and, therefore, strictly non-returnable, non-refundable, and non-cancellable. Customer information is used only for verification, insurance, and secure delivery.
7. Data Retention
We retain your data only as long as necessary for the purposes described in this policy, including legal compliance, order processing, vendor payouts, and dispute resolution. You may request account deletion or data removal anytime by contacting support@arbsbuy.com.
8. Your Rights
You have the right to:
- Access, review, or correct your personal information.
- Request account or data deletion.
- Opt out of promotional communications. We may verify your identity before processing such requests for security reasons.
9. Data Protection and Security
We use industry-standard measures to protect your information, including SSL encryption, firewalls, malware protection, and limited access to sensitive data. Regular audits and updates ensure continued security. However, no online system is entirely immune from risk. You are encouraged to use strong passwords and keep your account credentials private.
10. Third-Party Links
Our platform may contain links to third-party websites or services. Arbsbuy is not responsible for their privacy practices or content. We recommend reviewing each third party’s privacy policy before sharing personal information.
11. Children’s Privacy
Arbsbuy does not knowingly collect or store data from individuals under the age of 13. If we learn that such data has been provided, it will be permanently deleted.
12. Changes to This Policy
We may revise this Privacy Policy periodically to reflect updates in law or our business operations. Any changes will be posted here with a new effective date. Your continued use of our website indicates acceptance of the revised policy.
13. Contact Us
If you have questions or concerns regarding this Privacy Policy, please reach out to:
Email: support@arbsbuy.com
Phone: +92 332 8290343
Address: House No. 704/C, Near Govt. Girls High School, Lahori Muhalla, Larkana, Sindh, Pakistan