Frequently Asked Questions (FAQs)

What is Arbsbuy Pakistan?

Arbsbuy Pakistan is a trusted multi-seller online marketplace where customers can shop from verified local sellers across Pakistan through a secure, transparent, and user-friendly platform.

How can I place an order?

You can place an order by browsing products, adding items to your cart, and completing the checkout process. After placing your order, you will receive confirmation via email or WhatsApp.

How long does delivery take?

Delivery timelines depend on the seller and location. Most orders are delivered within 3–7 working days across Pakistan. Estimated delivery times are clearly mentioned on each product page.

Are returns and refunds available?

Yes. Returns and refunds are available according to our Refund & Return Policy. Eligibility depends on the product category and seller terms, which are clearly stated before purchase.

Is Cash on Delivery (COD) available?

Yes. Cash on Delivery (COD) is available on eligible products offered by local sellers. Availability may vary by location and seller and is shown during checkout.

How can I become a seller?

You can register as a seller directly on the Arbsbuy Pakistan website. After completing the registration and verification process, you can add products and start selling to customers across Pakistan.

What is the seller commission?

Arbsbuy Pakistan charges a 5% commission on each successful sale made through the platform. There are no hidden charges or upfront fees.

How do sellers receive payouts?

Seller payouts are processed through bank transfer after successful order delivery and completion, according to our payout schedule and seller policies.

Who handles shipping?

Sellers are responsible for managing the shipping of their own products through our registered local courier service, Trax. Clear shipping timelines must be provided to customers at the time of listing.

Where can I find your policies?

All platform policies—including our Privacy Policy, Shipping Policy, Refund & Return Policy, Terms & Conditions, Seller Policy, and Dispute Resolution Policy—are clearly available in the footer section of our website for easy access.

How can I contact support?

You can contact our support team via email at support@arbsbuy.pk or through our official WhatsApp business number.